Spa Offers at Hilton Mauritius Resort & Spa

HOUSE RULE: 

• Spa Packages are non-cumulative with other discount offers.
• Amendments: All amendments will need to be confirmed by merchant directly.
• Booking confirmation must be shown by all customers on arrival.
• Medical advice: Pregnant women are requested to seek medical advice prior to booking any treatment. The Hotel reserves the right to refuse and propose an alternative treatment if any medical problem/history is identified and which could potentially be inappropriate/unsafe with the booked treatment. Merchant reserves the right to refuse to carry out the treatment to any customer if any medical problems are present.
• Arrival time: Customers are requested to arrive at least 15 mins prior to treatment time. Late arrival may result in a reduction in treatment time.
• Merchant is solely responsible to the purchaser for the care and quality of the advertised goods and services.
• ID card, passport, resident or work permit must be shown by all customers upon arrival, failure to do so will entitle the Merchant to charge the applicable rate.
• Room is not included.
• All extras, not included in the offer, shall be charged upon departure.
• Food and Beverages from outside or not purchased at the hotel will not be permitted within the hotel premises.
• All Customers having any food allergens & dietary restrictions should be communicated to the hotel 48 hours prior to arrival.
• In line with hygiene protocols, an appropriate swimming suit is required & bathing in any other attire is not allowed.
• Kids Club is complimentary only for inhouse guests, can you please update the above information.

TERMS & CONDITIONS: 

• No coolbox and outside food allowed. 
• Reservations: Dates cannot be changed once booked; valid only for day(s) purchased.
• A valid Mauritian National Identity Card or Residence Permit should be presented upon check-in. Failure to do so will result in being charged the current public rate.
• Rates are applicable for Individual clients only (Not applicable to any group type reservations).
• Not applicable to other Supplements, Transfers and Extras. 
• Age Requirement: If you fail to declare your child or book for the wrong age group, you will be required to pay a supplement on arrival.
• A copy of Child birth certificate must be presented upon arrival.
• Supplier is solely responsible to the purchaser for the care and quality of the advertised goods and services.
• Price may vary between days, months, and seasons (See Calendar for price for specific date).
• No compensation of any kind shall be offered for non-consumed items.
• All bills must be signed by guests to simplify the control/billing processes.
• Cancellation policy: We abide by property terms & conditions / policies. In case of refund, see Refund policy.
• Refund Policy: Ticketbox.mu will charge an admin fee of 20%. Refunds are processed within 5 to 15 working days.
• To Credit Card/ Debit Card customers: You are not allowed to apply for a charge back if the company has agreed to refund you. 
• In case of No-Shows, the total rate will be charged; No refunds, rescheduling, or re-booking will be possible.
• Ticketbox reserves the right to release bookings without prior notice if full payment is not received on time. This also applies if availability could not be obtained from the requested hotel, if the correct tariff was not applied, or if last minute Stop Sales were applied by the requested hotel but were available on the Ticketbox platform. In such cases, clients may be required to pay the difference or request a refund. Refunds are processed within 5 to 15 working days.
• All prices on Ticketbox.mu are inclusive of VAT. 
• For any additional information, kindly call our hotline at 214 6464.

LOCKDOWN & CYCLONE PROTOCOL:

• If your booking falls within a Lockdown period, Government restriction, or Cyclone Class 2+ Protocol, the hotel or supplier will inform whether your reservation is postponed or cancelled.
• If postponed, we will provide the next available dates.
• If cancelled, you will receive a credit note from Ticketbox.mu, redeemable for future bookings.