Odysseo - Oceanarium Mauritius

Odysseo: A place of Discovery, Education and Awareness.

Beyond enchanting our visitors, our purpose is to awaken their interest and their desire to learn more. As citizens of the ocean, it is essential for us to explain the ocean’s critical role in maintaining the balance of life on our planet and the huge potential it offers to us in our daily lives, only if we know how to protect it.

CHILD POLICY:

• Below 4 years: Free entrance.
• 4-12 years: Child rate.
• 13-17 years: Teen rate.
• 18-59 years: Adult rate.
• 60 and above: Senior rate

DETAILS:

• Days Operating: Everyday.
• Operating Hours: 09:00 - 17:00 (*Except on the 1st of January and due to unforeseen situations.).
• Activities minimum advance booking: 48 hours.

HOUSE RULES: 

• All vouchers must be presented to security to gain access and the front desk on arrival.
• Restaurants & other facilities’ opening hours may vary depending on the weather conditions.
• Food and Beverages from outside or not purchased at the premises will not be permitted inside. 
• Food and beverage items may include a supplement.
• Packages are subject to availability.
• No-shows will be charged total rate; no refunds but rescheduling or re-booking is allowed subject to availability.
• Reservations: Dates cannot be changed once booked; valid only for day(s) purchased.
• A valid Mauritian National Identity Card or Residence Permit should be presented upon check-in.​​​ Failure to do so will result in being charged the current public rate.
• Rates are applicable for Individual clients only (Not applicable to any group type reservations).
• Not applicable to other Supplements, Transfers and Extras. 

TERMS & CONDITIONS: 

• The above rates are valid exclusively for residents.
• No coolbox and outside food allowed. 
• Reservations: Dates cannot be changed once booked; valid only for day(s) purchased.
• A valid Mauritian National Identity Card or Residence Permit should be presented upon check-in. Failure to do so will result in being charged the current public rate.
• Upon receipt of the booking voucher, the client is responsible for reviewing all details and acknowledging acceptance of the contents. Any discrepancies must be reported promptly. Ticketbox.mu shall not be held liable for issues arising from failure to review the voucher.
• Rates are applicable for Individual clients only (Not applicable to any group type reservations).
• Not applicable to other Supplements, Transfers and Extras. 
• Age Requirement: If you fail to declare your child or book for the wrong age group, you will be required to pay a supplement on arrival.
• A copy of Child birth certificate must be presented upon arrival.
• Supplier is solely responsible to the purchaser for the care and quality of the advertised goods and services.
• Price may vary between days, months, and seasons (See Calendar for price for specific date).
• No compensation of any kind shall be offered for non-consumed items.
• All bills must be signed by guests to simplify the control/billing processes.
• Cancellation policy: We abide by property terms & conditions / policies. In case of refund, see Refund policy.
• Refund Policy: Ticketbox.mu will charge an admin fee of 20%. Refunds are processed within 5 to 15 working days.
• To Credit Card/ Debit Card customers: You are not allowed to apply for a charge back if the company has agreed to refund you. 
• In case of No-Shows, the total rate will be charged; No refunds, rescheduling, or re-booking will be possible.
• Ticketbox reserves the right to release bookings without prior notice if full payment is not received on time. This also applies if availability could not be obtained from the requested hotel, if the correct tariff was not applied, or if last minute Stop Sales were applied by the requested hotel but were available on the Ticketbox platform. In such cases, clients may be required to pay the difference or request a refund. Refunds are processed within 5 to 15 working days.
• All prices on Ticketbox.mu are inclusive of VAT. 
• For any additional information, kindly call our hotline at 214 6464.

LOCKDOWN & CYCLONE PROTOCOL:

• If your booking falls within a Lockdown period, Government restriction, or Cyclone Class 2+ Protocol, the hotel or supplier will inform whether your reservation is postponed or cancelled.
• If postponed, we will provide the next available dates.
• If cancelled, you will receive a credit note from Ticketbox.mu, redeemable for future bookings.