Evening Package or Evening Use at Sunset Reef Resort & Spa

HOUSE RULE: 

• ID card, passport, resident or work permit must be shown by all customers upon arrival, failure to do so will entitle the Merchant to charge the applicable rate.
• Dress Code: No swimwear allowed in restaurants.
• Amendments: All amendments will need to be confirmed by merchant directly.
• Booking confirmation must be shown by all customers on arrival.
• Merchant is solely responsible to the purchaser for the care and quality of the advertised goods and services.
• Food and Beverages from outside or not purchased at the hotel will not be permitted within the hotel premises. 
• No coolbox and outside food allowed.
• All extras, not included in the offer, shall be charged as per order.
• For pool use – swimming suit is compulsory. 
• Minors should be accompanied by a paying Adult
  Policies of hotel must be followed, if not, hotel has right to ask you to leave, no refund will be given. 
• Beach Towels are provided upon deposit of Rs 500 per towel -money will be refunded when towels are brought back

TERMS & CONDITIONS: 

• No coolbox and outside food allowed. 
• Reservations: Dates cannot be changed once booked; valid only for day(s) purchased.
• A valid Mauritian National Identity Card or Residence Permit should be presented upon check-in. Failure to do so will result in being charged the current public rate.
• Rates are applicable for Individual clients only (Not applicable to any group type reservations).
• Not applicable to other Supplements, Transfers and Extras. 
• Age Requirement: If you fail to declare your child or book for the wrong age group, you will be required to pay a supplement on arrival.
• A copy of Child birth certificate must be presented upon arrival.
• Supplier is solely responsible to the purchaser for the care and quality of the advertised goods and services.
• Price may vary between days, months, and seasons (See Calendar for price for specific date).
• No compensation of any kind shall be offered for non-consumed items.
• All bills must be signed by guests to simplify the control/billing processes.
• Cancellation policy: We abide by property terms & conditions / policies. In case of refund, see Refund policy.
• Refund Policy: Ticketbox.mu will charge an admin fee of 20%. Refunds are processed within 5 to 15 working days.
• To Credit Card/ Debit Card customers: You are not allowed to apply for a charge back if the company has agreed to refund you. 
• In case of No-Shows, the total rate will be charged; No refunds, rescheduling, or re-booking will be possible.
• Ticketbox reserves the right to release bookings without prior notice if full payment is not received on time. This also applies if availability could not be obtained from the requested hotel, if the correct tariff was not applied, or if last minute Stop Sales were applied by the requested hotel but were available on the Ticketbox platform. In such cases, clients may be required to pay the difference or request a refund. Refunds are processed within 5 to 15 working days.
• All prices on Ticketbox.mu are inclusive of VAT. 
• For any additional information, kindly call our hotline at 214 6464.

LOCKDOWN & CYCLONE PROTOCOL:

• If your booking falls within a Lockdown period, Government restriction, or Cyclone Class 2+ Protocol, the hotel or supplier will inform whether your reservation is postponed or cancelled.
• If postponed, we will provide the next available dates.
• If cancelled, you will receive a credit note from Ticketbox.mu, redeemable for future bookings.