Day Package at Le Suffren Hotel & Marina

HOUSE RULE: 

• ID card, passport, resident or work permit must be shown by all customers upon arrival, failure to do so will entitle the Merchant to charge the applicable rate.
• Room is not included.
• The restaurant for lunch is subject to change without prior notice & will be advised by the hotel.
• Dress Code: No swimwear allowed in restaurants for lunch.
• Day Package Option 1 is restricted to Adults only (Minimum: 18years).
• For Spa booking, please note that prior reservation is required. Kindly call on the 202 4920 to confirm availability of Spa Treatment Room.
• The Child Rate (12 years & under) includes; Kids Menu + 1 Soft/Juice and access to Swimming pool only. Full Price applicable for Teenagers as from 13 years of age.
• For Security Reasons : Please note that Kids under the age of 18years are not allowed access to the Spa/Hammam.
• Medical advice: Pregnant women are requested to seek medical advice prior to booking any treatment.
• Amendments: All amendments will need to be confirmed by merchant directly.
• Booking confirmation must be shown by all customers on arrival.
• Merchant reserves the right to refuse to carry out the treatment to any customer if any medical problems are present. Merchant is solely responsible to the purchaser for the care and quality of the advertised goods and services.
• Arrival time: Customers are requested to arrive at least 15 mins prior to treatment time. Late arrival may result in a reduction in treatment time.
• Food and Beverages from outside or not purchased at the hotel will not be permitted within the hotel premises.
• All Customers having any food allergens & dietary restrictions should be communicated to the hotel 48 hours prior to arrival.
• Access to the premises for visitors should be approved beforehand by the management. 
• Any drinks or food items offered to a non-resident/visitor will be charged at listed prices. 
• The whole stay and all guests of the same booking/traveling together must be booked on the same meal plan basis. 
• For pool use – swimming suit is compulsory. 

TERMS & CONDITIONS:

• A valid Mauritian National Identity Card or Residence Permit should be presented upon check-in.​​​ Failure to do so will result in being charged the current public rate.
• Age Requirement: If you fail to declare your child or book for the wrong age group, you will be required to pay a supplement on arrival. A copy of Child birth certificate must be presented upon arrival.
• Price may vary between days, months, and seasons (See Calendar for price for specific date).
• No compensation of any kind shall be offered for non-consumed items.
• All bills must be signed by guests to simplify the control/billing processes.
• Cancellation policy: We abide by property terms & conditions / policies. In case of refund, see Refund policy.
• Refund Policy: Ticketbox.mu will charge an admin fee of 20%.
• In case of No-Shows, the total rate will be charged; No refunds, rescheduling, or re-booking will be possible.
• Ticketbox reserves the right to release bookings without prior notice if full payment is not received on time. This also applies if availability could not be obtained from the requested hotel, if the correct tariff was not applied, or if last minute Stop Sales were applied by the requested hotel but were available on the Ticketbox platform. In such cases, clients may be required to pay the difference or request a refund. Refunds are processed within 5 working days.
• All prices on Ticketbox.mu are inclusive of VAT. 
• For any additional information, kindly call our hotline at 214 6464.

LOCKDOWN & CYCLONE PROTOCOL:

• If your booking falls within a Lockdown period, Government restriction, or Cyclone Class 2+ Protocol, the hotel or supplier will inform whether your reservation is postponed or cancelled.
• If postponed, we will provide the next available dates.
• If cancelled, you will receive a credit note from Ticketbox.mu, redeemable for future bookings.