Aqualand | Crystals Beach Resort Belle Mare, a member of Radisson Individuals

HOUSE RULE: 

• Aqualand is closed on Wednesdays & during bad weather or rainy conditions.
• Guest will have access to only Aqualand premises.
• Kids need to know how to swim & they must be a minimum height of 1m20.
• Children must be accompanied by an adult at all times in the park. The leisure park does not assume any responsibility or liability for unattended children.
• Pregnant women and persons with heart conditions or back trouble are advised not to enter the waterslides and rides.
• Guest needs to bring their own towels.
• Alcoholic drinks are strictly forbidden at Aqualand.
• ID card, passport, resident or work permit must be shown by all customers upon arrival, failure to do so will entitle the Merchant to charge the applicable rate.
• Room is not included.
• The restaurant for lunch is subject to change without prior notice & will be advised by the hotel.
• Dress Code: No swimwear allowed in restaurants for lunch.
• Amendments: All amendments will need to be confirmed by merchant directly.
• Booking confirmation must be shown by all customers on arrival.
• Food and Beverages from outside or not purchased at the hotel will not be permitted within the hotel premises.
• All Customers having any food allergens & dietary restrictions should be communicated to the hotel 48 hours prior to arrival.
• Any drinks or food items offered to a non-resident/visitor will be charged at listed prices. 
• For pool use – swimming suit is compulsory. 

TERMS & CONDITIONS: 

• No coolbox and outside food allowed. 
• Reservations: Dates cannot be changed once booked; valid only for day(s) purchased.
• A valid Mauritian National Identity Card or Residence Permit should be presented upon check-in. Failure to do so will result in being charged the current public rate.
• Rates are applicable for Individual clients only (Not applicable to any group type reservations).
• Not applicable to other Supplements, Transfers and Extras. 
• Age Requirement: If you fail to declare your child or book for the wrong age group, you will be required to pay a supplement on arrival.
• A copy of Child birth certificate must be presented upon arrival.
• Supplier is solely responsible to the purchaser for the care and quality of the advertised goods and services.
• Price may vary between days, months, and seasons (See Calendar for price for specific date).
• No compensation of any kind shall be offered for non-consumed items.
• All bills must be signed by guests to simplify the control/billing processes.
• Cancellation policy: We abide by property terms & conditions / policies. In case of refund, see Refund policy.
• Refund Policy: Ticketbox.mu will charge an admin fee of 20%. Refunds are processed within 5 to 15 working days.
• To Credit Card/ Debit Card customers: You are not allowed to apply for a charge back if the company has agreed to refund you. 
• In case of No-Shows, the total rate will be charged; No refunds, rescheduling, or re-booking will be possible.
• Ticketbox reserves the right to release bookings without prior notice if full payment is not received on time. This also applies if availability could not be obtained from the requested hotel, if the correct tariff was not applied, or if last minute Stop Sales were applied by the requested hotel but were available on the Ticketbox platform. In such cases, clients may be required to pay the difference or request a refund. Refunds are processed within 5 to 15 working days.
• All prices on Ticketbox.mu are inclusive of VAT. 
• For any additional information, kindly call our hotline at 214 6464.

LOCKDOWN & CYCLONE PROTOCOL:

• If your booking falls within a Lockdown period, Government restriction, or Cyclone Class 2+ Protocol, the hotel or supplier will inform whether your reservation is postponed or cancelled.
• If postponed, we will provide the next available dates.
• If cancelled, you will receive a credit note from Ticketbox.mu, redeemable for future bookings.